Frequently Asked Questions

Everything you need to know about our sustainable energy solutions and electronics.

What is the standard delivery timeframe for orders?

We typically process and ship orders within 2-3 business days. Depending on your location, delivery usually takes between 5 to 7 business days.

What is your return policy for electronic products?

We offer a 30-day return policy for all unused electronics in their original packaging. Please ensure the security seal is intact to qualify for a full refund.

Do EcoFlow NG products come with a warranty?

Yes, all our power stations and electronic accessories come with a standard 24-month manufacturer warranty covering technical defects.

Are your portable power stations compatible with solar panels?

Absolutely. Most of our units are designed with universal solar input ports, allowing you to charge your devices using sustainable solar energy.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and secure bank transfers to ensure a smooth and safe checkout experience.

How can I track my shipment?

Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.