Returns & Exchanges

At EcoFlow NG, we are committed to providing high-quality power solutions and offer a 30-day return window for products in their original packaging. We aim to ensure your transition to sustainable energy is seamless and satisfactory with our dedicated support team.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email or our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Pack Your Device

  Securely place the EcoFlow unit and all original accessories, cables, and manuals into the original protective packaging to prevent damage during transit.

• 3.
  Ship to Service Center

  Affix the provided shipping label to your package and drop it off at an authorized courier location; ensure you retain the tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, we will process your refund or exchange within 5-7 business days to your original payment method.